PLEASE NOTE: The studio will be closed for a brief vacation from March 19 to April 1, 2018. All orders placed during this time will be shipped upon our return. For questions and inquiries, feel free to email us. We will respond as soon as possible.
MATERIA products are vintage, handmade or both. Because of this, they may exhibit small imperfections or inconsistencies. This is in keeping with the nature of artisanal and unique finds, where the appeal lies in having no two exactly alike.
That said, we do our best to photograph items and and to note signs of wear in vintage pieces. Should you have questions concerning an item's condition or details, please do not hesitate to request more information or additional images.
Items ship within three to five business days of purchase unless otherwise noted. Please note we are a small business and cannot guarantee a delivery date, but will do our best to send your order as soon as possible. If a rush order is required, we ask that you contact email@example.com to discuss available options.
All packages come with a tracking number, which will be provided to you at the time of shipment. We offer several domestic shipping options, based upon time frame and service. Please note that insurance is only included on USPS Priority and UPS parcels. We therefore recommend selecting Priority / UPS when ordering breakable items. Should an item be lost or damaged during shipment, we will do everything we can to assist in proceedings with the carrier. We pack our boxes with the utmost care and MATERIA cannot assume responsibility for items once they are in transit.
Domestic shipping is calculated based upon weight and size, with estimated costs provided directly by the carrier.
We ask that you carefully read a product's description before making your purchase. As noted under ITEMS (above), our selection includes handmade and vintage pieces--small variations and imperfections are part of their charm. Because of this, we do our best to describe each item in detail and to note any condition issues we see. Please feel free to direct any questions to firstname.lastname@example.org prior to purchasing. We will be happy to assist with additional information and images, if needed.
That said, we want you to be delighted with your purchase. Should there be an issue, we ask that you contact us within seven (7) days of receipt and we will work with you to facilitate an exchange or return. Shipping costs to and from the customer are not refundable. Please note that custom and sourced orders are final sale.
TERMS + CONDITIONS
By communicating with us electronically, you consent to receive communications from us electronically in return. You are always at liberty to opt out of such communications, either by unsubscribing or notifying us in writing.
All payment and contact information will be kept confidential. Personal information will only be used by MATERIA to process your purchase or to get in touch regarding that purchase. No third party will be granted access.
The prices shown are those that apply to any purchase made on the same date. Shipping cost, taxes and any other fees applicable to a purchase will be shown before confirming that purchase.
All listed shipping and returns policies govern your purchases and use of this site. The risk of loss and title for any item passes to you upon our delivery to the carrier. If you receive a product that is not as described, the only available course of action is to return it to us in unused and undamaged condition within the accepted time frame.
Users under 18 must be supervised by a parent or guardian. We reserve the right to refuse service, adjust pricing, edit content and cancel orders at our own discretion.
All site content is the property of MATERIA, protected by international copyright laws.